I rarely write reviews and wasn't intending to write a review on this- just order the product again, and saw all these negative reviews. I was shocked! These reviews do not at all give an accurate review of the product or the customer service. I've been ordering this regularly and have always received my product in a timely manner. In fact, the post office lost my package which is not at the fault of NB pure and NB pure went ahead ahead and sent me a brand new one without hesitation. I also had another container damaged-again at the fault of the carrier who smashed the box in route- and they sent me a new one. Their customer service has been amazing.
In regards to the actual product, My kids and I drink this alone and in smoothies and the taste is the best ever. I have never tasted another vanilla protein powder that I have actually liked. This one I LOVE. It really helps with digestion and is satisfying. I am sold as a forever customer!